Privacy Policy

Operated by Ajabpa Digital Innovations Ltd (RC 9546070), a limited liability company incorporated in Nigeria.
Effective date: 1 August 2026

This Privacy Policy explains what personal information GoChop collects, why we collect it, how we use and protect it, and the rights you have. It applies to customers, vendors and riders who use the GoChop app or website (the "Platform"). By using the Platform, you agree to this Policy.

1. Who we are

GoChop is a technology platform operated by Ajabpa Digital Innovations Ltd ("we", "us"). We are the data controller for the personal data described here. We process data in line with the Nigeria Data Protection Act 2023 and the NDPR.

2. Information we collect

From customers

Name, email address and phone number.
Delivery address details (state, city, area, street, landmark) and, where you allow it, your device location, to find nearby kitchens and deliver your order.
Order history and in-app chat messages with vendors and riders.
Payment confirmations processed by our payment partners (we do not store your card or bank details).
Device and app information, including push-notification tokens, and basic usage/diagnostic data.

From vendors

Business/kitchen name, owner name, email, phone, business address and location.
Menu content, images, prices and operating hours.
Bank/payout details and KYC information used to verify the business and pay out earnings.

3. How we use your information

To create and run your account and show vendors their storefront.
To display nearby kitchens, take and route orders, and deliver them.
To process payments, hold funds in escrow, release payouts and handle refunds and disputes.
To send order updates and service notifications.
To verify vendors (KYC), prevent fraud and abuse, and keep the Platform safe.
To improve the Platform and comply with legal obligations.

4. When we share information

We only share what is necessary, with:

Vendors and riders — the order details and delivery information needed to prepare and deliver your order (e.g. your name, address and phone).
Payment providers (Paystack and Monnify) to process payments securely.
Technology providers that host and run the Platform (e.g. our cloud database and hosting, and push-notification services) under confidentiality obligations.
Authorities where required by law, or to protect our rights and users' safety.

We do not sell your personal data.

5. How we protect your data

We use industry-standard measures including encryption in transit, access controls, secure token storage and restricted staff access. Payment data is handled by our PCI-compliant payment partners. No system is perfectly secure, but we work to protect your information and to notify you of a serious breach as required by law.

6. How long we keep it

We keep personal data for as long as your account is active and as needed to provide the service, resolve disputes, keep required financial records and meet legal obligations. Order chat is retained for a limited period (starred messages are kept longer at the user's choice) and then removed.

7. Your rights

Subject to law, you may request to access, correct, update or delete your personal data, object to certain processing, or withdraw consent (e.g. for location or notifications) in your device settings. To make a request, contact us using the details below.

8. Location & notifications

Location access is optional and used to find nearby kitchens and improve delivery. Push notifications are used for order and account updates. You can turn either off in your device settings, though some features may then work less well.

9. Children

The Platform is not intended for children under 18. We do not knowingly collect data from minors.

10. Changes to this Policy

We may update this Policy from time to time. The current version will always be available on our website, and continued use of the Platform means you accept the updated Policy.

11. Contact

Ajabpa Digital Innovations Ltd
Contact address: Opposite Luxury Plaza, Maiduguri, Borno State, Nigeria
Support email: gochopsupport@gmail.com
Company email: ajabpadigitalinnovationsltd@gmail.com
WhatsApp: chat with us