Operated by Ajabpa Digital Innovations Ltd (RC 9546070), a limited liability company incorporated in Nigeria.
Effective date: 1 August 2026
This Privacy Policy explains what personal information GoChop collects, why we collect it, how we use and protect it, and the rights you have. It applies to customers, vendors and riders who use the GoChop app or website (the "Platform"). By using the Platform, you agree to this Policy.
1. Who we are
GoChop is a technology platform operated by Ajabpa Digital Innovations Ltd ("we", "us"). We are the data controller for the personal data described here. We process data in line with the Nigeria Data Protection Act 2023 and the NDPR.
2. Information we collect
From customers
Name, email address and phone number.
Delivery address details (state, city, area, street, landmark) and, where you allow it, your device location, to find nearby kitchens and deliver your order.
Order history and in-app chat messages with vendors and riders.
Payment confirmations processed by our payment partners (we do not store your card or bank details).
Device and app information, including push-notification tokens, and basic usage/diagnostic data.
From vendors
Business/kitchen name, owner name, email, phone, business address and location.
Menu content, images, prices and operating hours.
Bank/payout details and KYC information used to verify the business and pay out earnings.
From riders (delivery drivers)
Name, email address, phone number and identity/vehicle documents used to verify riders.
Precise (GPS) location. The GoChop Driver app collects precise location while a rider is online and available for jobs, and continuously during an active delivery — including while the app is running in the background or the screen is off — so we can assign nearby orders, provide turn-by-turn navigation, and show a live "where is my rider" map to the customer and vendor for that order. Background location is only active while a rider is online/on a job; it is not collected when the rider is signed out or offline.
Order/delivery history, in-app chat messages, and bank/payout details used to pay out earnings.
3. How we use your information
To create and run your account and show vendors their storefront.
To display nearby kitchens, take and route orders, and deliver them.
To process payments, hold funds securely, release payouts and handle refunds and disputes.
To send order updates and service notifications.
To verify vendors (KYC), prevent fraud and abuse, and keep the Platform safe.
To improve the Platform and comply with legal obligations.
4. When we share information
We only share what is necessary, with:
Vendors and riders — the order details and delivery information needed to prepare and deliver your order (e.g. your name, address and phone).
Customers and vendors — a rider's live, real-time location while they are delivering that customer's order, so both can track the delivery on the map.
Payment providers (Paystack and Monnify) to process payments securely.
Technology providers that host and run the Platform (e.g. our cloud database and hosting, and push-notification services) under confidentiality obligations.
Authorities where required by law, or to protect our rights and users' safety.
We do not sell your personal data.
5. How we protect your data
We use industry-standard measures including encryption in transit, access controls, secure token storage and restricted staff access. Payment data is handled by our PCI-compliant payment partners. No system is perfectly secure, but we work to protect your information and to notify you of a serious breach as required by law.
6. How long we keep it
We keep personal data for as long as your account is active and as needed to provide the service, resolve disputes, keep required financial records and meet legal obligations. Order chat is retained for a limited period (starred messages are kept longer at the user's choice) and then removed.
7. Your rights
Subject to law, you may request to access, correct, update or delete your personal data, object to certain processing, or withdraw consent (e.g. for location or notifications) in your device settings. To make a request, contact us using the details below.
8. Location & notifications
For customers, location access is optional and used to find nearby kitchens and to show live delivery tracking on a map.
For riders, precise location is required to receive and carry out deliveries: the GoChop Driver app collects GPS location while a rider is online and while a delivery is in progress, including in the background (app minimised / screen off), so the platform can assign nearby orders, guide navigation, and let the customer and vendor see the delivery on a live map. This background location stops as soon as the rider goes offline or signs out. A rider can turn location off in their device settings, but will then be unable to go online or receive delivery jobs.
Push notifications are used for order and account updates. You can turn these off in your device settings, though some features may then work less well.
9. Children
The Platform is not intended for children under 18. We do not knowingly collect data from minors.
10. Changes to this Policy
We may update this Policy from time to time. The current version will always be available on our website, and continued use of the Platform means you accept the updated Policy.
